OeAW - Discovering the future

As a central non-university institution for science and research, the Austrian Academy of Sciences - OeAW has the task of "promoting science in every respect". Founded in 1847 as a learned society, it now has over 760 members and around 1,800 employees dedicated to innovative basic research, interdisciplinary knowledge exchange and the dissemination of new insights. The OeAW initiates and maintains partnerships worldwide and represents Austria in international scientific organizations; it cooperates with numerous institutions in the scientific field in order to actively shape the research landscape.

IT-Support Techniker:in (w/m/x)

Job ID: ZVARZ035TEC126

The Austrian Academy of Sciences (OeAW), Austria’s leading non-university research and science institution, is offering a Position as

IT-Support Techniker:in (w/m/x) 

(full-time, 40 hours per week, Vienna 1010)

Your Tasks

  • Single Point of Contact (SPOC): After your training period, you will take turns with your colleagues to act as the central point of contact (SPOC) for all incoming support requests to ensure efficient coordination and quick problem resolution.
  • 1st and 2nd level support: Supporting our employees with IT issues by phone, email, remote desktop, and on-site if necessary.
  • Error analysis and troubleshooting: Independently processing and solving hardware and software issues.
  • Documentation: Maintaining support tickets and creating solution documentation.
  • Installation and configuration: Assisting with the setup and support of IT systems. Carrying out relocations of IT equipment.
  • Forwarding complex inquiries to 3rd-level support or external partners.
  • Commissioning and maintenance of various client systems (including PCs, notebooks, telephones, and smartphones).
  • Creating and updating operating system and user manuals.
  • Actively initiating improvement measures in the organizational areas and supporting their implementation.

Your Profile

  • Solid education with a high school diploma (HAK, HTL) or completed IT technician apprenticeship.
  • Relevant professional experience of at least 3 to 5 years as an IT support technician.
  • Excellent communication skills: Polite, friendly, and patient interaction with customers is a matter of course for you.
  • Experience in user and IT support in an IT service desk environment and with ticket systems.
  • Broad technical IT knowledge and a keen interest in IT systems and technology.
  • Perfect German and good English language skills.

Our Offer

  • Challenging and varied field of activity in one of Austria's most traditional and dynamic scientific institutions (ÖAW)

  • Work in a central downtown location with flexible flexitime arrangements

  • Benefits and attractive social benefits (paid lunch break, company pension, voluntary allowances, etc.)

     

    The minimum basic salary for this position is € 3.112,58 gross per month, according to the collective agreement of the Austrian Academy of Sciences. The actual salary will consider your professional and personal skills as well as your previous work experience.

    If you appreciate an interesting, challenging work environment and we have sparked your interest in this position, please send us your detailed written application, including your resume, certificates, and references.

APPLY NOW Click this link to apply for the job.

The Austrian Academy of Sciences (OeAW) pursues a non-discriminatory employment policy and values equal opportunities, as well as diversity. Individuals from underrepresented groups are particularly encouraged to apply. The OeAW cooperates with NEBA and is a member of MyAbility in order to provide appropriate workplace structures, in particular for persons with disabilities.

Contact

Zoran ALMAZAN  |  zoran.almazan@oeaw.ac.at
Zentrale Verwaltung | 1010 Vienna, Austria
Österreichische Akademie der Wissenschaften | Austrian Academy of Sciences | https://www.oeaw.ac.at/